CA on Application Performance Management

Kobi Korsah's Blog Moving to Service Assurance Daily Web Site...

Kobi Korsah — Mon, 06 Dec 2010 14:50:00 GMT

Application performance management (APM) remains a challenging discipline for IT organizations everywhere. Capturing and measuring the performance of business-critical applications across sophisticated, heterogeneous environments requires multiple perspectives including the end-user experience -- or in simpler terms, customer satisfaction with IT services. For that reason, APM continues to...

Today UK consumers spend £500m online!

Kobi Korsah — Mon, 06 Dec 2010 14:22:00 GMT

Happy December everyone! For sellers of all kinds of stuff all over the world today is a really big day. In the UK Monday 7th December 2009 is the busiest previous online shopping day ever recorded – as predicted by the Interactive Media in Retail Group (IMRG) – shoppers spent over £350m on the day. Today IMRG estimates that by midnight online sales in the UK will have topped £500M in just 24hrs!...

Delivering positive business outcomes through optimal customer experiences

Kobi Korsah — Thu, 18 Nov 2010 08:08:00 GMT

Hello again. For my next trick how about a bit of shameless self promotion. I've been discussing our latest report at the Gartner Expo in Cannes. The report is on the attitudes of 400 IT and business leaders towards their ability to deliver optimal customer experiences. Here's a recap of some of the top-line statistics: 80% are very anxious about the ability to continue...

Independent study reveals 80% of business leaders suffer acute Service Anxiety

Kobi Korsah — Mon, 08 Nov 2010 18:02:00 GMT

This is a silent pandemic. In truth both business and IT leaders have little faith in the quality of their online customer-facing service performance. The results of an independent study, visit http://ow.ly/372g5, clearly indicate business anxiety about the ill effects of poorly performing customer facing services. The findings also show most IT leaders are concerned; but many of them are...

The Case for Retail Banking Service Risk-Radar (part 3)

Kobi Korsah — Fri, 29 Oct 2010 15:09:00 GMT

The size of the challenge As more sophisticated services (and revenue) increasingly rely on ever more complex service delivery models, any slow downs, incidents or critical situations, or outages become potentially more damaging to the business. In fact the success of every transaction hinges on multiple interdependencies, so whilst conducting simple account queries customers unwittingly...